Customer Care Officer

• To handle all customer enquiries with a multi channel approach in a professional way;
• To provide customers with accurate product information and price requests;
• To follow-up of order management activities such availability, deliveries and samples in a consistent and timely matter;
• To assure pro-actively high-quality alternatives and clear communication for backorder situations towards customers;
• To continuously invest in outstanding knowledge of the product portfolio;
• To switch fluently between basic operational tasks & dedicated tailor-made activities when required making sure administrative follow-up is ensured;
• To maintain correct & professional reporting & co-operation on customer care actions & issues with relevant internal stakeholders such as Sales Team & Product Managers;
• To undertake proactive & reactive qualitative actions in order to continuously improve customer care processes;
• To follow-up different tasks and priorities within agreed timelines;
• To assure compliance of Customer Care operations with B. Braun standards, local & internationaI legislations & regulations;
• To engage actively in different training programs & take ownership to develop, learn and grow as a core team Customer Care member;
• To act diligently and according to corporate complaint guidelines in case of possible complaints &/or Adhered Drug Reactions (ADR)

Education/professional experience

• Bachelor level or equivalent by experience
• Minimum 2 to 4 years of experience in Customer Service and/or Sales Support
  

Necessary skills/attitude

• Service minded & solution focused
• Strong verbal and written communication skills
• Stress resistant & mature attitude
• Excellent customer relationship skills; pro-active and willing to exceed customer expectations
• Exquisite organizational and follow-up skills
• Ability to interact and cooperate with internal key supporting departments
• Collaborative with Sales Representatives, Sales Managers & Product Managers
• Genuine interest in medical sector
• Team player
• Long term relation commitment
• Consistently work to be accurate in your day to day job

Knowledge

• Professional IT literacy (MS office), SAP and SalesForce knowledge
• Excellent written and spoken Dutch and English skills.